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TERMS & CONDITIONS

 

MINIMUM ORDERS:

NEW ORDER: A minimum order of $150 is required on opening orders, that excludes the freight.

RE ORDERS: For all re-orders the minimum required is $100, that excludes the freight.

A handling fee of $15 will be applied to the order, if it is less than the minimum amount required.

All orders are shipped from our warehouse located in Milpitas, California.



IMPRINTING POLICY:

Imprint Method: Pad Print
Imprint Size: Depends on Item, It may not exceed 2" Wide
Minimum Quantity: 48 pcs for each item
Imprint Fee: $0.60 per item with set-up fee $35 per pattern
Lead Time: 7-10 days when we receive your artwork file (vector file)

Imprint Method: Laser Engraved
Imprint Size: Depends on Item, It may not exceed 2" Wide
Minimum Quantity: 120 pcs for each item
Imprint Fee: $1.00 per item with set-up fee $45 per pattern
Lead Time: 7-10 days when we receive your artwork file (vector file)



METHOD OF PAYMENT:

We accept credit cards, Cash  or checks. Please be noted, all new customers should do the payment term by credit card.
If you would like to apply for Net 30 days terms with us, this could be done after the 3 orders placed with us paid in full. 
You will have to provide 3 credit references, bank information, and person responsible for paying the bills.
Please allow 2 to 3 weeks for credit verification.



LEAD TIME:

Our goal is to ship out the order the very same day we receive it. During the busy season it may take 3-5 business days.
If any order request is placed for any large quantity for any particular item, this may require special lead time.


SHIPPING:

Shipping costs are determined by the type of  size and weight of the packaging and destination. We will ship according to what our clients preferences are.
For small parcel we use Fedex Ground in which the amount will be billed directly to the client. If any order is more than 150 lbs we will compare Ground to LTL.
Shipping charges will be added to all orders, unless client uses their own freight account.
Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.


DAMAGES / DEFECTS:

Wholesale merchandise may not be returned or exchanged. We only accept returns in the case of defective or damage merchandise with a file claim approval.
Please inspect all shipments immediately upon arrival. 
To file a claim, You must email Pictures, with item # and qty. to service@leadingwaregroup.com within 10 days of receipt of damaged or defective shipments. 
Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.

 

 

 

 

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